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Case Code: MKTG379
Case Length: 18 Pages 
Period: 2007-2017   
Pub Date: 2018
Teaching Note: Available
Price:Rs.500
Organization : Lyft Inc.
Industry : Ride-Sharing
Countries : US
Themes: Brand Management/Services Marketing
Case Studies  
Business Strategy
Marketing
Finance
Human Resource Management
IT and Systems
Operations
Economics
Leadership & Entrepreneurship

Lyft Vs Uber: Is Lyft Being `Woke` Enough to Beat Uber?

 
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INTRODUCTION

In December 2017, US-based peer-to-peer ride sharing company Lyft Inc. (Lyft), through a partnership with Guild Education , offered its contract drivers educational discounts on online classes conducted by several schools and universities and access to a personal education mentor. The company said it was providing the discounts to make up for the fact that almost 92% of its drivers were working part-time, which did not allow them to qualify for the company-funded health benefits offered to full-time employees. Industry observers stated that Lyft’s latest move was in line with its attempt at being ‘woke’ (socially aware), besides being a bid to ensure driver loyalty and ultimately own the ride-sharing space.

 

 
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